Course curriculum

  • 1

    Module one

    • 01 Agenda and Setting a context

    • To be downloaded for session2 - Performance vs Potential Matrix

    • 02 How to research effectively

    • 03 SWOT Analysis

    • 04 Quality Index

    • Quality Index Example Handout

    • SWOT Analysis

    • Quality Index Blank Handout
  • 2

    Module two

    • 05 Trusted Advisor definition

    • 06 Developing Trusted Advisor

    • 07 Become an industry authority

    • 08 Recap