Manager Self Service Goal

The goal of the Manager Self Service course is to help People Managers become experts in managing processes for their team members in Workday in a more efficient and easier way, giving them full access and ownership to manage their transactions at their own convenience.

Watch Intro Video


Learn how MSS has helped Managers so far...

Director of HR Systems

Eleni Chatzivasiliou

"MSS supports our P&C vision to provide true strategic value to the business. It empowers our managers to perform tasks online that previously required HR assistance. This enables us to now make data-driven decisions in real-time, and helps us with our digitalisation journey to become more efficient and automated."

Head of Enablers

Pau Gay

"As managers, we gain more control with MSS. We don't need to reach out to our HR BP for every transaction we do and can head to Workday to start the process ourselves. We’re now more autonomous and empowered to initiate actions."

Engineering Manager, TnT Serenity

Kent Remi Gabrielsen

"Being a growing team in a dynamic organization, the need for updating our team’s details is a recurring task. With the Manager Self Service tools in Workday, we’re now able to do adjustments and update information quickly, helping us to avoid unnecessary bottlenecks."

Who is this course for?

  • This course is designed for line Managers who need to perform employee transactions in Workday.

Course Structure

Flexible learning

  • 5 Modules

    Each learning module will walk you through the different Workday transactions that can be executed during each stage of the employee life-cycle

  • Learn at your own pace

    Flexible access enables learners to navigate through the modules/content of their interest.

  • Content

    Helpful videos and flashcards have been carefully designed to support your learning journey.

Course curriculum

  • 1

    Welcome and Introduction

    • What's new in Manager Self-Service?

  • 2

    Module 1 - Employee Job Changes

    • How to change a Business Title in Workday

    • How to change an employee's working hours in Workday

    • How to change an employee's contract type in Workday

    • How to transfer an employee into another Manager's organization

    • How to transfer an employee into one of your teams

    • How to change organization assignments in Workday

    • How to terminate an employee in Workday

    • Test your Knowledge!

    • Your learning outcome after taking Module 1

  • 3

    Module 2 - Employee Development

    • How to assess my team's potential

    • How to mark a Critical Position & create a Succession Plan

    • Test your Knowledge!

    • Your learning outcome after taking Module 2

  • 4

    Module 3 - Contingent Workers

    • How to create a Contingent Worker position in Workday

    • How to contract a Contingent Worker in Workday

    • How to change a contract end date for a Contingent worker

    • How to end a Contingent worker contract in Workday

    • Test your Knowledge!

    • Your learning outcome after taking Module 3

  • 5

    Module 4 - Your MSS Portal

    • How to navigate through the Self Service Portal

    • Test your Knowledge!

    • Your learning outcome after taking Module 4


Meet our amazing instructors, they share with us their best Workday tips and tricks!

Global HRIS Manager

Yolanda Naranjo

"My top tip for getting the most out of MSS would be; make sure that you have your email notifications enabled. I have mine for tasks and approvals set as immediate."

People Manager

Tassadit Ali

"The search box is my best friend, and I'm also very keen of different reports we can run in WD, it's quick and super easy to use... as long as the data is correct!"

Head of Talent Development Adevinta Spain

Susana Vicente

"Download the Workday app and you'll have everything you need to stay up-to-date in your team's business in the palm of your hand."

For more useful tips and walkthroughs, please visit our reference guides on our Workday training portal